Welcome to the iloverughooking.com website, a division of Lakeside Oaks Rug Hooking. Lakeside Rugs has been in operation for over 11 years in the Sacramento area. We are committed to providing the highest quality products at reasonable prices. We carry those hard-to-find items that help make the creation of hand-hooked rugs fun and easy. Watch for special pricing, free shipping offers and a gift with your order.

Attention Canadian and International Shoppers: Please e-mail or call for special discounts on your shipping whenever "Free U.S. Shipping" is offered.


Our contact information:
By email:
shelley@iloverughooking.com

By phone:
916-765-7165 between 7 a.m. and 4 p.m. PST Monday - Friday, between 8 a.m. and 1 p.m. Saturdays

By mail:

Shelley Lencioni
I LOVE RUG HOOKING
25957 Table Meadow Road
Auburn CA 95602

If you are sending a check, please make payable to SHELLEY LENCIONI, US Funds Only.

Shop Hours: By Appointment 916-765-7165

shelley@iloverughooking.com

Shipping Information:

Orders will be shipped on same day when possible, and generally within 2 business days. We are occasionally out of town on rug hooking adventures or presenting a workshop, causing a small delay in shipping your order. You may check our schedule on this website at any time. Most Rug Hooking Kits require up to two weeks for preparation since each is hand-made with care, while Bea Brock kits take up to three weeks. Whenever possible, we recycle paper, boxes and packing materials.

Note: We cannot be responsible for packages after they have been delivered and for which we have received delivery confirmation. For International shipments, we are not aware of, nor responsible for any Customs fees.

Refund, Returns and Cancellation Policies:

Your satisfaction is important to us and is guaranteed. We request that you contact us within 5 days of the delivery date of your order if there is a problem with your order so we may offer a replacement or refund.

We sell only the highest-quality rug hooking and proddy rug supplies. We and our suppliers stand behind all of our products and are available to assist you with any problems.

While we are committed to your satisfaction, we find it expensive to process returns when a customer has simply changed his or her mind or made an ordering error. In order to keep our prices low for everyone, please review your shopping cart purchases carefully. Refunds will be subject to a restocking fee of 15% on items cancelled or returned. Exchange to a new item of similar value may allow us to waive the re-stocking fee. Shipping charges will not be refunded after shipment and new shipping charges will apply on exchanges. Actual shipping costs for items purchased under our "Free Shipping" policy may be deducted from refunds on the returned item(s).